Effective Date: November 16, 2024

At Toplla Store, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return process. Please read our Return Policy carefully.

1. Eligibility for Returns

  • Items must be returned within [Insert Return Window, e.g., 30 days] of receiving your order.
  • Products must be unused, in their original packaging, and in the same condition as when they were received.
  • Certain items, such as [list any non-returnable items, e.g., « customized products, perishable goods »], are not eligible for return.

2. How to Initiate a Return

To initiate a return:

  1. Contact us at contact@topllastore.com with your order number and the reason for the return.
  2. We will provide you with a return authorization and instructions for shipping the item back to us.
  3. Please include the original receipt or proof of purchase with the returned item.

3. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within [Insert Processing Time, e.g., 7–10 business days], and the amount will be credited back to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

  • We only replace items if they are defective or damaged. If you need an exchange, please contact us at contact@topllastore.com.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within [Insert Time Frame, e.g., 7 days] of delivery with a photo and description of the issue.
  • We will arrange for a replacement or refund at no additional cost to you.

7. Non-Returnable Items

The following items cannot be returned or refunded:

  • Gift cards.
  • Perishable goods.
  • Sale or clearance items (unless defective).

8. Contact Us

For any questions or concerns about our Return Policy, please reach out to us: